I haven't received a store credit for my return?
If you have not received store credit for your return within a few days of returning the package, please email firstname.lastname@example.org so we can speed the process up for you.
Can I return an item(s) in person?
Yes of course, Please make sure you have first gotten approval for it. You can do so by emailing us first for approval. Once approved we will provide availability for that week. Please keep in mind availability window will be between 9:00 AM-5:30 PM M-F and occasionally some Saturdays.
I’m missing an item or my items arrived damaged or with a defect!
Please email us email@example.com as soon as possible with images attached. Please email as soon as possible. We will not accept claims if a week has passed from delivery date.
I received my package a while ago, but I just tried on the items and want to exchange or noticed a defect!
We kindly ask that you try on and inspect your items as soon as they are received. We do not accept returns past the 2 week mark or damaged item claims past 1 week from receiving the items. We sincerely apologize for the inconvenience.
I washed my item and now it is damaged!!
We recommend following the washing instructions on the label attached inside the item. Once an item has been worn or washed, we will no longer accept your claim or return. Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We kindly ask that you inspect all items before wearing or washing.
I only wore my item once or a few times can I still return if it damages, find a defect, or no longer like it?
Ownership transfers completely from our business to consumer as soon as the item is worn or washed (whichever is done first). No exceptions.
We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed.
My package has been lost/stolen . What should I do?
Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS or UPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS or UPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim.
My package was returned due to the incorrect address/ not picking up order with signature confirmation, can you reship it for free?
Unfortunately there is a reship fee for orders that are returned due to incorrect address or orders that are not picked from local post office with signature confirmation. Unfortunately we are not refunded the postage cost for the first package shipment and cost us two fees for a reshipment. There will be a fee for reshipments. We ask that you double check shipping addresses before placing an order to avoid any additional costs. We also ask that you please check tracking details for orders of large amounts because they include signature confirmation and may need to be picked up at your local post office. Thank you for your kind cooperation and understanding.
I forgot to apply my discount code to my order I already placed. Can I still apply it, or cancel my order?
No discount adjustments, code MUST be applied by customer. There are NO price adjustments of any kind. It is customers full responsibility to apply discount code. NO cancellations. This includes discount codes provided by brand ambassadors, fashion influencers, on going sales provided by Stassies Boutique and or promotional advertisement of any kind.